NDIS Quality & Safeguards Compliance

EverCare Community is a registered NDIS provider, fully committed to meeting the NDIS Practice Standards and the NDIS Code of Conduct.

Our Commitments:

• Rights & Respect: We uphold your rights to dignity, privacy, choice, and control
• Person-Centered Care: Services are tailored to your individual goals and preferences
• Safety & Wellbeing: Zero tolerance for violence, abuse, neglect, exploitation, and discrimination
• Workforce Screening: All workers hold valid NDIS Worker Screening Checks and relevant qualifications
• Continuous Improvement: Regular audits, training, and feedback-driven service enhancement
• Transparent Communication: Clear information about services, costs, and your rights

We undergo regular independent audits to maintain our NDIS registration and ensure we meet all quality and safeguarding requirements.

Accessibility Statement

EverCare Community is committed to ensuring our services and digital presence are accessible to everyone, including people with disabilities.

Website Accessibility:

Our website is designed to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. This includes:

• Keyboard navigation support for all interactive elements
• Screen reader compatibility with proper semantic HTML and ARIA labels
• Sufficient color contrast ratios (minimum 4.5:1 for normal text)
• Descriptive alternative text for images
• Clear, readable typography and consistent layout
• Support for browser zoom and text resizing
• Respect for user preferences (e.g., reduced motion)

Service Accessibility:

We strive to make our services accessible to all NDIS participants:

• Flexible communication methods (phone, email, in-person, video)
• Culturally sensitive and inclusive practices
• Physical accessibility considerations for in-person meetings
• Plain language in all communications
• Interpreters and translators available upon request

Feedback on Accessibility:

If you experience any accessibility barriers or have suggestions for improvement, please contact us:

Feedback & Complaints Process

Your feedback is valuable and helps us improve our services. We welcome compliments, suggestions, and complaints - all feedback is taken seriously.

How to Provide Feedback:

Our Complaints Process:

1. Acknowledgment: We'll acknowledge your complaint within 2 business days
2. Investigation: We'll investigate thoroughly and promptly
3. Resolution: We'll work with you to resolve the issue
4. Response: You'll receive a written response within 30 days
5. Follow-up: We'll check that you're satisfied with the outcome